FAQs

• Wipe and Polish Furniture

• Dust Window Ledges

• All accessible surfaces in all rooms

• Floors are mopped and vacuumed

• Bathroom (complete toilet clean, shower, handles, tub, drain, mirrors, vanity)

• Kitchen (Sink/countertops, appliances on the outside)

Don’ts:

• All Extras are not included (must be selected for an additional cost)

• Everything included in a regular clean +

• Baseboards

• Light switches & Door handles

• Back Splashes

• Ceiling fans and light fixtures

• Wipe down cabinet doors

• Spot clean walls

• Dust and wipe doors

• Inside of microwave

• Sweep/Vacuum/Mop under furniture

Don’ts:

• All Extras are not included (must be selected for an additional cost).

• Unfortunately we are unable to lift or move heavy furniture like beds and couches.

• Decluttering is not included in a deep cleaning service.

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes three extra services we offer which can also be added to any level of service. These extras include: Inside all appliances, inside cabinets, clean AC Vents, ceiling fans. Interior and exterior of windows, and blinds are also extras you can purchase. This clean is intended to get spaces ready for new tenants and homeowners.

A deep clean is recommended for all first time cleaning by MATTA Residential & Commercial Cleaning Services, LLC. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a weekly, biweekly or monthly recurring standard clean.

Monday-Friday: 9:00am-5:00pm

• If your cleaning requires a timeframe outside of normal business hours, we can try to accomodate you. Please keep in mind, an extra $75 will be added to the bill for any cleanings scheduled past 5pm or weekends.

Weekends:

• Our team members typically have the weekends off. But if you’re needing a cleaning on the weekend we will do everything we can to get you taken care of. Just give us a call during normal business hours.

We do not. Our insurance only covers our cleaners inside your home.

Yes, that’s our desire. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not! However if it’s your first time signing up for a MATTA cleaning, initial introductions always help develop the personable relationship with your home specialist.

We are! We’re currently insured for up to $2M in general liability damage.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if we happen to be running a little behind from our previous cleaning.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Team Member.

This rarely occurs but accidents do happen. Please contact our office immediately and we’ll make it right for you.

If you are not happy with the service for any reason please call us immediately for further instructions. A re-scheduled clean must be made within 1 business days of the original appointment.

A hold will be placed on your account for the amount of the booking the day before your scheduled service to ensure funds are available. However, your card will not be charged until after service is completed.

No, our rates are calculated by the information you provide on our booking page, and our initial walkthrough. We strive to keep our rates competitive.